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Last Updated: July 2026
Get Network Help (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, who we may share it with, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Business Name: Get Network Help
Website: https://getnetworkhelp.co.uk
Email: contact@getnetworkhelp.com
Telephone: +44 77 7577 0171
Postal Address:
92 Ermin Street
Wretton
PE33 9TS
United Kingdom
Depending on how you use our website or contact our team, we may collect the following information.
Full name
Email address
Telephone number
When you ask for guidance, we may collect information such as:
Your current mobile provider
Preferred contract type
Estimated monthly budget
Data usage requirements
Calling and texting preferences
Any other information relevant to helping you compare mobile plans
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Operating system
Website usage statistics
Pages visited
Referral source
If you contact us, we may keep records of:
Email correspondence
Contact form submissions
Telephone conversations (where recording is in use and you have been notified)
We collect information in several ways, including:
When you contact us by phone or email.
When you complete a form on our website.
Through cookies and website analytics.
From trusted service providers that support our website.
We only process personal information where we have a lawful basis to do so.
This may include:
To understand your requirements and help you compare suitable mobile plans.
Legal Basis: Performance of a contract or taking steps before entering into one.
To answer questions and provide customer support.
Legal Basis: Legitimate interests.
To understand how visitors use our website and improve its performance.
Legal Basis: Legitimate interests or consent where required.
To comply with applicable laws, regulations, or legal requests.
Legal Basis: Legal obligation.
Where you have given permission, we may send information about our services.
You can withdraw your consent at any time.
Legal Basis: Consent.
We may use your information to:
Provide independent guidance on mobile plans.
Respond to enquiries.
Help you compare available mobile options.
Improve our website and customer experience.
Maintain website security.
Meet our legal obligations.
Communicate with you about your enquiry.
We only share personal information where necessary.
This may include sharing information with:
Mobile providers or authorised partners if you ask us to help you switch.
Website hosting providers.
Analytics providers such as Google Analytics.
Professional advisers.
Regulatory or law enforcement authorities where legally required.
We do not sell your personal information to third parties.
Where call recording is used, calls may be recorded for quality assurance, staff training, and service improvement.
If recording is active, you will be informed at the start of the call.
Recordings are stored securely and retained only for as long as reasonably necessary.
Our website uses cookies to:
Enable essential website functionality.
Remember your preferences.
Analyse website traffic.
Improve user experience.
For full details about the cookies we use, please refer to our Cookie Policy.
We keep personal information only for as long as necessary.
Typical retention periods include:
| Information | Typical Retention Period |
|---|---|
| General enquiries | Up to 12 months |
| Customer records | Up to 6 years where legally required |
| Website analytics | Up to 26 months |
| Call recordings (where applicable) | As required for operational purposes before secure deletion |
Retention periods may vary where required by law or to resolve disputes.
We take appropriate technical and organisational measures to protect your personal information against:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
Your information is stored using secure systems.
Where personal information is transferred outside the United Kingdom, we ensure appropriate safeguards are in place as required by UK data protection law.
Under UK GDPR, you have the right to:
Request access to your personal information.
Correct inaccurate information.
Request deletion of your personal data where appropriate.
Restrict how your information is processed.
Object to certain types of processing.
Receive your information in a portable format where applicable.
Withdraw consent where processing is based on consent.
If you wish to exercise any of these rights, please contact us using the details below.
We will respond within the time limits required by applicable law.
If you believe we have not handled your personal information correctly, please contact us first so we have the opportunity to resolve the issue.
You also have the right to lodge a complaint with the UK’s supervisory authority.
Information Commissioner’s Office (ICO)
Website:
https://ico.org.uk
Telephone:
0303 123 1113
Address:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
We may update this Privacy Policy from time to time to reflect changes in legislation, our services, or business practices.
Any updates will be published on this page, together with the revised “Last Updated” date.
We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Get Network Help
Website: https://getnetworkhelp.co.uk
Email: contact@getnetworkhelp.com
Telephone: +44 77 7577 0171
Postal Address:
92 Ermin Street
Wretton
PE33 9TS
United Kingdom
